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Hey Glowen Family,

Hope you’re doing awesome! We’ve got some news to share about Glowen ovens and recent price changes. So, here’s the summary:

Local Production and Fair Compensation

Our decision to produce locally and pay our workers above minimum wage is a testament to our dedication to fair labor practices. We believe in fostering a work environment that values our employees, recognizing their skills and dedication to crafting each Glowen oven with precision and care. Your support enables us to maintain these high labor standards and contribute to the well-being of our European/Slovene workforce.

Ensuring Uncompromised Quality

To maintain the unparalleled quality you have come to expect from Glowen, we have made enhancements to our manufacturing processes. As a result, the prices of our Glowen Raptor, Glowen Diablo, and Glowen Dragon have been adjusted to reflect the necessary investments in technology, machinery, and skilled labor. We understand that price adjustments can be challenging for our customers, but we want to assure you that these changes are crucial to sustaining the excellence you associate with the Glowen brand.

Addressing Paint Quality Issues:

We acknowledge that some customers have experienced issues with paint peeling from our ovens. To prevent this, we have implemented a manual sandblasting process to enhance the durability of our oven finishes. This improvement necessitates additional investment in better machinery, technology, and an expanded workforce. We are confident that these measures will ensure a longer-lasting and aesthetically pleasing paint finish for your Glowen oven.

Customer Feedback and Support

If you have experienced any issues with the paint on your Glowen oven, we encourage you to reach out to us. Your satisfaction is of utmost importance to us, and we are committed to addressing and resolving any concerns promptly. Please send us an email at [email protected], and our dedicated team will assist you with the necessary steps.

Quality Labor, No Outsourcing

It’s imperative to highlight that we do not compromise on the quality of our labor by outsourcing production to countries with lower labor standards. Every Glowen oven is meticulously crafted by our skilled workers in Europe, ensuring that you receive a product that reflects the excellence of European craftsmanship.

In conclusion, we appreciate your understanding and continued support as we make these necessary adjustments to sustain the high standards you associate with the Glowen brand. Our commitment to quality, fair labor practices, and customer satisfaction remains unwavering.

We hope that you can understand the situation and we thank you for being a part of the Glowen family. We wish you happy cooking during the festive season with your newly received ovens! =)

Sincerely,

Glowen

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