Delivery and return of ordered goods
The right to withdraw from the purchase, return products
The provisions listed below apply to buyers who are natural persons.
The user (buyer) has the right to notify the Merchant at the contact email address: [email protected] within 14 days from the day of taking over the ordered products that he withdraws from the purchase contract, and he does not need to state a reason for such a decision. In the case of returning goods, it is a mandatory condition that the user (buyer) fill out the form for withdrawal from the contract.
The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant. In the case of a refund, please provide us with your personal data, current account number, and a copy of the invoice.
Purchased products must be returned to the Merchant no later than 14 days from the date of the notification of withdrawal from the sales contract. Purchased products must be returned to the Merchant by registered mail undamaged, in the original packaging, and in the same quantity, unless the products are destroyed, damaged, lost, or their amount has decreased through no fault of the buyer. Suppose the postal package with which the buyer received the ordered products is physically damaged. If its contents are missing or show signs of being opened, the buyer must initiate a complaint procedure with the delivery service.
For returned products, the Merchant will return the amount paid or the gift voucher used to the customer as soon as possible, but no later than within 14 days of receiving the cancellation notice, but any used promotional codes and other discounts will not be returned to the customer. The refund of the paid amount is made with the same means of payment that the consumer used. The used gift certificate is produced by the Merchant in the form of credit.
The only cost charged to the consumer in connection with the withdrawal from the contract is the cost of returning the goods (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase).
The Merchant’s contractual partner for the delivery of shipments is Pošta Slovenija and GLS. The Merchant will deliver the ordered products to the customer within the agreed time. The Merchant reserves the right to choose another delivery service if it enables him to fulfill the order more efficiently.
We have a 14-day return policy, which means you have 14 days after receiving the product to request a return.
To be eligible for a refund, your product must be in the same condition as it was received, undamaged and unused, with tags and in the original packaging. You will also need proof of purchase or proof of payment.
If you want to return the product, you can contact us at [email protected]
If the product return is accepted, we will send you a shipping label and instructions on how and where to send the package. Items sent back without a return request will not be accepted.
For all questions about returning the product, contact us at [email protected]
Damage and trouble
Please inspect your order upon pickup and contact us immediately at [email protected] if an item is broken or damaged or you received the wrong thing so we can assess the issue and correct it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personal items), and personal care products (such as cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us at [email protected] if you have questions or concerns about a specific product.
Unfortunately, we do not accept returns on gift cards and vouchers.
The buyer has the right to notify the seller within fourteen (14) days that he withdraws from the contract without having to give a reason for his decision. To exercise your right to withdraw from the contract, you must notify GLOW SEVEN, proizvodnja, trgovina in storitve, d.o.o., of your decision with a clear statement (e.g., a letter sent by post or email) to withdraw from the specified contract. You can also use the cancellation form, but it is not prescribed. The company GLOW SEVEN, proizvodnja, trgovina in storitve, d.o.o. must return all payments made to the buyer after withdrawal from the contract. The company must bear the payments as soon as possible, or at the latest within fourteen (14) days after receiving the notice of withdrawal from the contract.
For the refund, we use the same means of payment that you used in the original transaction unless you have expressly agreed otherwise. We may refuse to refund the price until we receive the returned goods or until you provide proof that you have sent the goods back, whichever is earlier.
Once we have received and reviewed your returned product, we will notify you whether or not your return has been approved. If approved, we will automatically refund your original payment method. The transfer may take some time as your bank or credit card company processes and posts the refund.
Article ZVPot stipulates that if the buyer has already received the goods and withdraws from the contract, he must return them to the company immediately or no later than 14 days after notification of withdrawal from the agreement. Paragraph 43 d. We do not accept ransom payments.
The address for returning goods in Slovenia is:
GLOW SEVEN d.o.o. Ljutomerska cesta 22, 2270 Ormož
(return of online order)
The costs associated with returning the goods are borne by the buyer. The customer must return the products undamaged, unused, and in the original packaging. A copy of the invoice must be attached. The buyer does not have the right to return the goods in cases where the goods were manufactured according to the exact instructions of the customer.
The concluded contracts are stored in written form at the business premises of the company GLOW SEVEN, proizvodnja, trgovina in storitve, d.o.o. , Ljutomerska cesta 22, Ormož, 2270 Ormož
International postage and import tax
When ordering goods for international delivery, you may be required to pay import duties and/or taxes applicable to your country. Glowen is not responsible for any charges incurred due to customs or duties. If you refuse to accept the costs incurred and the package is found to be unclaimed, denied, or otherwise rejected, Glowen will not provide any form of refund or resend the order.
Please contact your local customs office for additional information on customs and excise policies in your country.